Refund policy

We keep returns no-drama — clear rules, quick replies, no scavenger hunt.

We don’t accept returns or exchanges for change of mind, wrong size, or buyer’s remorse. We do replace or refund items that arrive damaged, defective, misprinted, or incorrect.

Damages, defects & misprints

Give your order a quick look when it arrives. You have 10 days from delivery to report a problem.

How: use our report a problem form with your order number and the email on the order. Add clear photos of the damage, defect, misprint or wrong item. No email needed to get started.

Prefer your account? Log in, open the order, choose Return items, pick Damaged or defective or Received the wrong item, and tell us what’s wrong in the note. We’ll then email you and ask for:

  1. Clear photos or a short video of the defect, damage or wrong item
  2. A clear photo of the packaging barcode or shipping label (needed for verification)

If we approve the claim, we’ll send a replacement at no charge or refund you in full. You don’t need to send the item back.

Parcel never arrived? Choose Didn’t arrive on the report a problem form, or email hello@thelazyadult.com with your order number within 10 days of the estimated delivery date.

What we can’t take back

We don’t take returns or exchanges for the wrong size, the wrong colour, or a change of mind. Requests made for those reasons will be declined. Check the size chart before you buy, and when in doubt, size up.

Sale items and gift cards aren’t returnable either.

Digital downloads

Digital downloads can’t be returned once the file has been delivered, so we can’t refund for a change of mind. If the file arrives corrupted, is missing, or isn’t the one you ordered, email hello@thelazyadult.com with your order number and we’ll fix it or refund you in full.

Exchanges

We don’t do size or style swaps. Need a different size? Place a new order — easy, no drama.

Refunds

Once a damage/defect claim is approved, we refund your original payment method within 10 business days. Your bank may take a little longer to show it.

Cancellations

Changed your mind before it ships? Ask to cancel from your account. No email needed.

  • How: log in, open the order and request a cancellation. We’ll confirm by email and refund your original payment method.
  • Window: any time until your order ships. Once it’s on its way, it can’t be cancelled, though the damage policy above still applies.