Refund policy
We keep returns no-drama — clear rules, quick replies, no scavenger hunt.
We don’t accept returns or exchanges for change of mind, wrong size, or buyer’s remorse. We do replace or refund items that arrive damaged, defective, misprinted, or incorrect.
Damages, defects & misprints
Give your order a quick look when it arrives. You have 10 days from delivery to report a problem (or 10 days from the estimated delivery date if something never shows up). Email hello@thelazyadult.com and we’ll sort it.
Please include:
- Your order number
- Clear photos or a short video of the defect, damage, or wrong item
- A clear photo of the packaging barcode / shipping label (needed for verification)
If we approve the claim, we’ll send a replacement at no charge, or refund you in full. You don’t need to send the item back.
What we can’t take back
Each piece is made once you order it, so we can’t refund or exchange for the wrong size, colour, or a change of mind. Check the size chart before you buy — when in doubt, size up.
Sale items and gift cards aren’t returnable either.
Exchanges
We don’t do size or style swaps. Need a different size? Place a new order — easy, no drama.
Refunds
Once a damage/defect claim is approved, we refund your original payment method within 10 business days. Your bank may take a little longer to show it.
Cancellations
We start on your order soon after checkout, so cancellations only work if we catch it early.
- Window: usually within about 1 hour of ordering — email us ASAP
- How: hello@thelazyadult.com with your order number and subject line CANCEL ORDER
- After that: once your order is underway or shipped, it can’t be cancelled, changed, or refunded (except under the defect policy above)